Shipping policy

PROCESSING TIME:

The time needed to prepare an order for shipping varies. In most circumstances we will be able to ship out orders within 1 - 2 business days.

SHIPPING TIMES:

North America: 5-7 business days after 24-48 hour processing time.

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the courier service. Once the package is collected by the courier we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

We do always want to make sure you receive the order that you paid for so please contact us at graystonegreenmoss@gmail.com if you ever have any concerns with the status of your order.

CUSTOMS AND IMPORT TAXES:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.